1. Agreement to these Terms

These Terms of Service ("Terms") govern access to and use of PTIAS Jira Companion, including our websites, hosted APIs, optional desktop software, and related services (together, the "Service"), provided by PTIAS ("we," "us," or "our"). By registering, signing in, installing software, or otherwise using the Service, you agree to these Terms and to our Privacy Policy and End User License Agreement (for desktop software) where applicable.

If you use the Service on behalf of a company or other legal entity, you represent that you have authority to bind that entity, and "you" and "your" include that entity. If you do not agree, do not use the Service.

2. Description of the Service

PTIAS Jira Companion is a productivity and workforce-management tool that helps organizations track time and log work against Atlassian Jira issues. Depending on your configuration and role, the Service may include: a desktop client; web-based administration (for example user, team, and customer management); reporting; configurable reminders and policies related to time logging; integrations with Jira via OAuth 2.0 or related mechanisms; and subscription and billing features.

We may modify, suspend, or discontinue features (including for security, legal, or operational reasons). Where practicable, we will give reasonable advance notice of material adverse changes. The Service is not a substitute for professional legal, tax, or employment advice.

The Service relies on third parties (including Atlassian, hosting providers, payment processors, and email delivery services) as described in our Privacy Policy. We do not control third-party platforms and are not responsible for their availability, policies, or fees.

3. Eligibility

You must be old enough under applicable law to enter a binding contract and not barred from receiving the Service under applicable law (including export and sanctions laws). If you use the Service for a business, you confirm that the business is validly formed and in good standing where required.

4. Accounts, roles, and organizations

You may need an account to use parts of the Service. You agree to provide accurate, current information and to update it as needed. You are responsible for maintaining the confidentiality of credentials and for activity under your account until you notify us of unauthorized use following our reasonable security procedures.

Some features support organizational hierarchies (for example customer administrators, team leaders, and end users). Administrators may invite users, assign roles, configure policies, and access certain usage or reporting data about users in their organization. If your access is controlled by an employer or customer, that party may have additional internal policies; we are not a party to your employment or enterprise agreements.

5. Acceptable use

You will use the Service only in compliance with applicable law and these Terms. Without limitation, you must not:

• Violate any law or third-party rights (including intellectual property, privacy, publicity, or labor rights).
• Upload or transmit unlawful, defamatory, harassing, discriminatory, or harmful content through the Service.
• Interfere with or disrupt the Service, underlying networks, or other users (including denial-of-service attacks, excessive automated load without permission, or circumventing rate limits).
• Attempt to probe, scan, or test vulnerabilities, or bypass authentication or security controls, except as part of an authorized bug bounty or written agreement with us.
• Reverse engineer, decompile, or disassemble the Service except where mandatory law prohibits this restriction.
• Resell, sublicense, or time-share the Service without our written consent.
• Use the Service to build a competing product by scraping or systematically copying non-public aspects of the Service.
• Misrepresent identity, affiliation, or authority, or access another user account without permission.
• Use the Service to send unsolicited bulk commercial messages (spam) where prohibited.

6. Jira, OAuth, and third-party platforms

When you connect Jira, you authorize the Service to access and act within the permissions you grant (for example to read issue metadata and create or update work logs). You are responsible for compliance with Atlassian terms, your Jira administrator policies, and the accuracy and lawfulness of data you submit. API limits, outages, or configuration changes on the Jira side may affect functionality.

7. License to use the Service

Subject to these Terms and your payment obligations (if any), we grant you a limited, non-exclusive, non-transferable, revocable right to access and use the Service during the subscription or access period. Except for rights expressly granted, we reserve all rights.

8. Feedback

If you provide suggestions, ideas, or feedback about the Service, you grant us a perpetual, irrevocable, worldwide, royalty-free license to use, disclose, and incorporate that feedback without restriction or compensation to you, subject to our Privacy Policy for any personal data included in feedback.

9. Intellectual property

We and our licensors own the Service, including software, branding, documentation, and related intellectual property, subject to open-source licenses for included components. You retain your rights in your data; you grant us a worldwide, non-exclusive license to host, process, transmit, display, and sublicense to subprocessors as needed to provide and improve the Service and as described in our Privacy Policy.

10. Privacy and data processing

Our Privacy Policy describes how we process personal data. Where we process personal data on behalf of an organizational customer as a processor, supplemental terms or a data processing agreement may apply as agreed with that customer.

11. Fees, trials, billing, and taxes

Paid features are offered on subscription or usage-based terms presented at purchase (for example monthly active users or other metrics shown at checkout). Renewals, cancellation windows, and refund policies are as stated at purchase or in an order form. Payment processing may be provided by a merchant of record (for example Paddle); their terms and privacy notice may apply to checkout and payment data.

You are responsible for applicable taxes other than our income taxes. We may suspend access for overdue amounts after notice where required. We may change fees with reasonable notice; continued use after the effective date may constitute acceptance.

12. Service levels and support

Unless we agree otherwise in a signed writing, we do not guarantee a specific uptime or response-time service level. Support channels, hours, and priority may depend on your plan. We may rely on automated diagnostics and logging to investigate issues.

13. Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." WE DISCLAIM ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT UNINTERRUPTED OR ERROR-FREE OPERATION OR THAT DEFECTS WILL BE CORRECTED.

14. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PTIAS NOR ITS SUPPLIERS WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, GOODWILL, DATA, OR BUSINESS INTERRUPTION, ARISING OUT OF OR RELATED TO THE SERVICE OR THESE TERMS, EVEN IF ADVISED OF THE POSSIBILITY.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR AGGREGATE LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID US FOR THE SERVICE IN THE THREE (3) MONTHS BEFORE THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS (US $100) IF NO FEES APPLIED IN THAT PERIOD.

Some jurisdictions do not allow certain limitations; in those cases our liability is limited to the fullest extent permitted by law. Nothing in these Terms limits liability that cannot be limited by applicable law.

15. Indemnity

You will defend, indemnify, and hold harmless PTIAS and its affiliates, officers, directors, employees, and agents from and against any third-party claims, damages, losses, liabilities, and expenses (including reasonable attorneys' fees) arising out of or related to your use of the Service, your data or content, your violation of these Terms, or your violation of law, except to the extent arising from our willful misconduct.

16. Suspension and termination

You may stop using the Service at any time. We may suspend or terminate access for material breach, non-payment where permitted, security risk, or legal requirement. We may discontinue the Service with reasonable notice where practicable. Upon termination, your right to use the Service ceases. Sections intended to survive (including IP, disclaimers, limitation of liability, indemnity, and governing law) survive.

We may delete or retain data in accordance with our Privacy Policy and applicable law. You are responsible for exporting your data from Jira or other systems where applicable before account closure.

17. Export and sanctions

You may not use or export the Service except as authorized by law, including U.S. and other export control and sanctions laws. You represent that you are not located in, under the control of, or a national or resident of any country or entity prohibited from receiving the Service.

18. Governing law, disputes, and notices

Before filing a claim, the parties will use good faith efforts to resolve disputes by contacting the other party. Unless mandatory local law requires otherwise, these Terms are governed by the laws of the State of Israel, without regard to conflict-of-law rules, and the state and federal courts located in Israel have exclusive jurisdiction, except either party may seek injunctive relief in any court of competent jurisdiction.

We may send notices to the email address associated with your account. You may send legal notices to contact@ptias.com unless we designate another address.

19. General

These Terms, together with the Privacy Policy and any referenced order form, are the entire agreement regarding the Service and supersede prior oral or written understandings on the same subject. If a provision is invalid, the remainder remains in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets. We are not liable for delays or failures due to events beyond our reasonable control.

20. Changes to these Terms

We may modify these Terms. We will post updates and revise the Last updated date. If a change is material, we will provide additional notice where appropriate (for example email or in-product notice). Continued use after the effective date constitutes acceptance. If you disagree, stop using the Service.

21. Contact

Questions about these Terms: contact@ptias.com.